• SHIPPING:

AS FOUND IN THE PRODUCT DESCRIPTION OF THE ITEM YOU PURCHASE, WE SHIP ALL ORDERS WITHIN 12 BUSINESS DAYS AFTER THE SALE IS OVER. THIS DOES NOT INCLUDE TIME SPENT IN TRANSIT.

• MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

ONCE THE ORDER LEAVES OUR WAREHOUSE IT IS NOW IN THE HANDS OF USPS. YOU HAVE TO CONTACT USPS FOR ANY ISSUES REGARDING SHIPPING.

• FULFILMENT STATUS:

YOUR ORDER WILL STATE UNFULFILLED UNTIL A SHIPPING LABEL HAS BEEN CREATED FOR YOUR ORDER. ONCE THIS LABEL HAS BEEN CREATED YOUR ORDER WILL STATE AS FULFILLED.

• CUSTOMS & EXPORT FEES:

WE ARE NOT RESPONSIBLE FOR ANY FEES REQUIRED BY CUSTOMS FOR ANY REASON. ALL SHIPPING FEES & TAXES WE REQUIRE WILL BE CLEARLY SHOWN TO YOU ALONGSIDE THE SERVICE AND ESTIMATED TRANSIT TIME UPON CHECKOUT.

• RETURN/ EXCHANGE & CANCELLATION POLICY:

ALL SALES ARE FINAL.

REFUNDS ARE APPLICABLE ONLY TO DAMAGED/DEFECTIVE GOODS OR GOODS THAT WERE NOT RECEIVED CORRECTLY.

PLEASE REACH OUT TO CUSTOMER SERVICE IF THIS IS APPLIES. SUPPORT@BOLTSTITCH.COM

FAQS:

• I JUST PLACED AN ORDER, CAN I CANCEL IT?

UNFORTUNATELY, WE ARE UNABLE TO CANCEL AN ORDER ONCE IT HAS BEEN SUBMITTED, AS WE CAN NOT DISRUPT THE WORKFLOW PROCESS FULFILLED BY OUR WAREHOUSE TEAM. WE STRIVE TO DISPATCH ORDERS EFFICIENTLY TO MEET THE EXPECTATIONS OF OUR VALUED CLIENTS.

• I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

IF YOU REACHED THE CONFIRMATION PAGE AFTER PURCHASE PROVIDING YOUR ORDER NUMBER AND RECEIPT THEN YOUR ORDER HAS GONE THROUGH.

IF YOU DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL THEN THIS MEANS THE WRONG EMAIL WAS ENTERED AT CHECKOUT.

PLEASE CONTACT US WITH THE EMAIL USED, THE FIRST & LAST NAME ASSOCIATED WITH YOUR ORDER AND THE DATE YOUR ORDER WAS PLACED SO WE CAN RESEND YOUR ORDER CONFIRMATION. SUPPORT@BOLTSTITCH.COM

• I HAVEN’T RECEIVED A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

TRACKING INFORMATION WILL BE PROVIDED ONCE YOUR SHIPPING LABEL HAS BEEN CREATED. PLEASE REFERENCE THE SPECIFIC ITEM YOU PURCHASED AND THE SHIPPING TIME FRAME PROVIDED IN THAT ITEMS PRODUCT DESCRIPTION, ALLOWING ALSO OUR FURTHER HIGH DEMAND DELAY FOUND ABOVE.

• MY TRACKING INFORMATION STATES IT IS STILL IN PRE SHIPMENT, WHEN WILL IT UPDATE?

DUE TO HIGH DEMAND AND DELAYED ORDER FULFILLMENT DUE TO COVID. WE MAY PRE PRINT YOUR SHIPPING LABEL PROVIDING YOU TRACKING INFORMATION.

PLEASE STILL ALLOW FOR OUR REGULAR SHIPPING TIME FRAMES AND FOR YOUR TRACKING INFORMATION TO UPDATE AFTER THIS ALLOTTED TIME.

• WHICH SHIPPING CARRIER WILL DELIVER MY ORDER?

YOUR ORDER WILL BE SENT VIA USPS OR UPS. YOU WILL BE NOTIFIED OF WHICH ONCE YOUR SHIPPING LABEL HAS BEEN PRODUCED AND YOUR TRACKING INFORMATION HAS BEEN SENT TO YOU VIA EMAIL.

• I MADE MORE THAN ONE ORDER. CAN YOU COMBINE THEM INTO ONE AND REFUND THE BALANCE?

ORDERS ARE TYPICALLY SENT INDIVIDUALLY. ORDERS MAY BE COMBINED ON OUR END TO BOOST SHIPPING TIMES TO ENSURE YOUR ORDERS ARE DELIVERED IN A TIMELY MATTER, CONCURRENT WITH OUR SHIPPING TIME FRAMES PROVIDED. REMAINING SHIPPING BALANCES WILL BE USED TO COVER NEW SHIPPING LABEL AND FULFILLMENT COSTS.

• I ENTERED THE WRONG ADDRESS AND OR MY ADDRESS HAS CHANGED SINCE I PLACED MY ORDER, MAY I UPDATE IT?

IF YOUR ORDER HAS YET TO SHIP. PLEASE REACH OUT TO US VIA OUR CONTACT SECTION ON OUR SITE, PROVIDING YOUR ORDER NUMBER AND UPDATED ADDRESS YOU WOULD LIKE YOUR ORDER SHIPPED TO. IF YOUR ORDER HAS ALREADY BEEN SHIPPED THEN PLEASE REACH OUT TO THE SHIPPING CARRIER TO REDIRECT YOUR PACKAGE. IF YOUR PACKAGE IS RETURNED TO US, PLEASE NOTIFY AND PROVIDE US AN UPDATED ADDRESS IN WHICH WE WILL RE SHIP YOUR ORDER TO.

• I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?

EXPECT A RESPONSE WITHIN 24-48 HOURS FROM OUR REPRESENTATIVES. PLEASE ALLOW MORE TIME DURING NEW DROPS OR THE HOLIDAY SEASON. OUR REPRESENTATIVES ARE AVAILABLE MONDAY-FRIDAY. SUPPORT@BOLTSTITCH.COM